Returns Policy

If you need to make a return to aluminiumwindowsdirect.co.uk please phone 0141 889 3367 (Office Hours: Mon-Thurs 9am-5pm and Fri 9am-4pm) and we will be happy to assist you with this process.

If your not completely satisfied with any of your purchased items aluminiumwindowsdirect.co.uk will be happy to refund or exchange your product as long as they are returned in the original packaging within 14 days of purchase or receipt of purchase. If a return is requested we would require this notification within 48 hours of you receiving the goods in writing via email to aluminiumwindowsdirect.co.uk

We will refund you within 14 days of receiving the goods back minus any carriage costs. Carriage costs will be the responsibility of the customer, unless the goods are faulty or defective.

The above conditions do not affect your statutory rights when goods are faulty.

All bespoke size, colour, or manufactured products are custom built and not eligible for returns or refunds